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Frequently Asked Questions

How does GoHandy pricing work?

For handyman services, pricing is based on time and materials (if required), with a minimum charge that includes travel, setup, tools, and up to the first hour of work. Any additional time is charged in 30-minute increments.

For lawncare services, pricing is determined on a case-by-case basis depending on the property, scope of work, and service type. Quotes are provided after a phone discussion, photo review, or site visit where needed.

All pricing is confirmed before work starts. There are no hidden fees or pressure — just fair rates and clear communication.

What areas does GoHandy service?

GoHandy primarily serves Auckland and surrounding areas. If you’re unsure whether your suburb is covered, just ask — GoHandy is happy to clarify.

Do I need to stay home while the work is being done?

Not always. If you prefer to be there while work is happening, that’s fine. If you can’t be present, GoHandy can work with a spare key, combination lock details, or agreed access instructions. Just let GoHandy know what works for you.

Can I request a quote before booking?

Yes. GoHandy offers free, no-obligation quotes so you know what to expect before deciding. Quotes can be provided over the phone or during a short onsite visit, depending on the job.

What type of work does GoHandy not do?

GoHandy specialises in everyday handyman and lawncare tasks, small repairs, installations, and garden maintenance. For major structural work, electrical, gas, major plumbing, roofing, or trades requiring licensed specialists, GoHandy will advise you to seek the appropriate professional.

What happens if the job takes longer than expected?

GoHandy works efficiently and keeps communication clear. If the work is likely to take more time than initially estimated, GoHandy will discuss this with you before continuing, so you stay informed.

Do I need to provide materials?

For most basic work, you can provide materials if you have specific preferences (e.g., paint colour, screws, specific fittings). If materials are needed and not provided, GoHandy can source them.

How far in advance do I need to book?

GoHandy can often schedule work within a few days, but popular times can fill up. It’s best to book ahead when possible, especially for weekend or weekday peak slots.

Is the work guaranteed?

GoHandy aims for quality and durability. If something isn’t right or you need a small follow-up, GoHandy will work with you to make it right. Just get in touch and explain the concern.

What forms of payment are accepted?

GoHandy accepts secure payment on completion via such as AfterPay, Visa, Mastercard, Apple Pay, Google Pay, Bank Transfer, and Cash.

Still have a question?

If you don’t see your question here, reach out directly and GoHandy will gladly help.

If you’re unsure about anything, GoHandy is always happy to help clarify.

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